Shipping policy
Shipping Policy
Last updated: July 16, 2026
Thank you for shopping with MiniCool Co. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
1. Shipping Destinations
MiniCool Co ships to the United States and selected international destinations.
The countries and regions currently available for delivery will be shown at checkout. If your country cannot be selected during checkout, we are currently unable to ship to that destination.
Available shipping methods, prices, and estimated delivery times may vary depending on the product and destination.
2. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Business days do not include weekends or public holidays.
Processing times may be longer during:
- Holidays
- Sales and promotional periods
- High-demand periods
- Product launches
- Unexpected supplier or fulfillment delays
Once an order has entered processing, changes or cancellations cannot be guaranteed.
3. Estimated Delivery Times
Estimated delivery times begin after the order has been processed and shipped.
United States
Estimated delivery time is generally:
4–11 business days
International Orders
Estimated delivery times vary depending on the destination, carrier, customs processing, and product fulfillment location.
The estimated delivery time available for your destination will be displayed at checkout where available.
International deliveries may take longer than deliveries within the United States.
All delivery times are estimates and are not guaranteed. Delivery delays may occur because of customs, weather, holidays, carrier disruptions, incorrect addresses, high order volumes, or other circumstances outside our reasonable control.
4. Shipping Costs
Shipping costs, including any available free-shipping offers, will be displayed at checkout before payment is completed.
Shipping rates may depend on:
- The delivery destination
- The products ordered
- The weight or size of the package
- The selected shipping method
- Current promotional offers
Promotional free shipping may only apply to eligible products, countries, order values, or customers.
5. Order Tracking
When tracking information is available, you will receive a shipping confirmation email containing your tracking number or a link to track your order.
Tracking information may take several business days to update after the order has been shipped.
Some international carriers may provide limited tracking information after the package enters the destination country.
If you have not received tracking information, check your spam or junk email folder before contacting us.
6. Multiple Packages
Products may be stored or fulfilled from different warehouses or fulfillment locations.
As a result:
- Items from the same order may arrive separately
- You may receive more than one tracking number
- Packages may arrive on different dates
You will not be charged additional shipping fees solely because an order is divided into multiple packages unless this was clearly stated at checkout.
7. Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.
MiniCool Co does not control these charges and cannot predict their amount.
Customers are responsible for checking local customs regulations, product restrictions, taxes, and import requirements before placing an order.
A refund is not guaranteed when a customer refuses delivery or fails to pay applicable customs or import charges. Any refund will be handled according to applicable law and our Return & Refund Policy.
8. Delivery Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review the following information carefully before completing checkout:
- Full name
- Street address
- Apartment or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Telephone number
- Email address
Contact us as soon as possible if you notice an error in your address.
We cannot guarantee that an address can be changed after the order has entered processing or has been shipped.
MiniCool Co is not responsible for delivery delays, failed deliveries, or additional charges caused by incorrect or incomplete information supplied by the customer, except where responsibility cannot legally be excluded.
9. Failed Delivery and Returned Packages
A package may be returned to the sender because of:
- An incorrect or incomplete address
- Several unsuccessful delivery attempts
- Failure to collect the package
- Refusal of delivery
- Unpaid customs duties or import charges
- Local delivery restrictions
Contact us if your package is returned to the sender.
Depending on the circumstances, the order may be reshipped or refunded. Additional shipping charges may apply when the failed delivery was caused by incorrect information, refusal of delivery, failure to collect the package, or unpaid import charges.
Any refund will be processed according to our Return & Refund Policy and applicable consumer law.
10. Delayed Orders
Delivery estimates are not guaranteed.
Before contacting us about a delayed order, please:
- Check the tracking information.
- Confirm that the delivery address is correct.
- Check for attempted-delivery notices.
- Contact the local carrier where appropriate.
- Allow for possible customs-processing delays.
Contact us at shop.minicoolco@gmail.com if the tracking information has not updated for an extended period or the order has not arrived within the estimated delivery period.
We will investigate the shipment with the carrier, supplier, or fulfillment partner.
11. Lost or Undelivered Orders
If an order is confirmed lost or cannot be delivered, we will provide an appropriate replacement or refund according to the circumstances and applicable law.
An order is not automatically considered lost because it arrives after the estimated delivery date.
We may first need to complete an investigation with the carrier or fulfillment provider before issuing a replacement or refund.
12. Packages Marked as Delivered
If the tracking information shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location
- Ask other members of your household
- Check with neighbors, reception, or building management
- Contact the delivery carrier
- Allow up to 48 hours, as some carriers may mark a package as delivered before final delivery
If the package is still missing, contact us at shop.minicoolco@gmail.com with your order number.
We will review the issue and assist with an investigation where possible. The available resolution will depend on the circumstances, carrier findings, and applicable law.
13. Damaged Packages or Incorrect Items
Please inspect your order as soon as it arrives.
Contact us promptly if your item arrives damaged, defective, incomplete, or incorrect.
Include:
- Your order number
- A description of the problem
- Clear photos or videos of the product
- Photos of the packaging
- A photo of the shipping label, where applicable
Do not return the product until we provide return instructions.
Damaged, defective, or incorrect items will be handled according to our Return & Refund Policy and applicable consumer law.
14. Delivery Delays Outside Our Control
We are not responsible for delays caused by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Customs inspections
- Carrier disruptions
- Transportation interruptions
- Strikes
- Public holidays
- Government restrictions
- Incorrect customer information
- Unexpected supplier or fulfillment disruptions
Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.
15. International Consumer Rights
International customers may have mandatory delivery and consumer rights under the laws of their country or region.
Nothing in this Shipping Policy excludes, restricts, or replaces any right or remedy that cannot legally be excluded.
Where applicable local law provides greater protection than this policy, the mandatory local law will apply.
16. Contact Information
For questions regarding shipping, tracking, delayed deliveries, or missing packages, contact:
MiniCool Co
Email: shop.minicoolco@gmail.com
Website: https://minicoolco.com
Business location: New York, United States