Refund policy
Return & Refund Policy
We have a 14-day return policy. This means that you must contact us within 14 days after receiving your order to request a return.
To be eligible for a voluntary return, the item must be unused, in the same condition that you received it, and in its original packaging. You will also need your receipt or proof of purchase.
For customers exercising a mandatory legal right of withdrawal, the item may be handled only to the extent reasonably necessary to inspect its nature, characteristics, and function. We may reduce the refund where permitted by law if the item has lost value because it was handled more than necessary.
To request a return, contact us at shop.minicoolco@gmail.com and include your order number and the reason for your return.
Please do not send returns to our business address or to the address shown on the original package. These addresses are not return facilities. If your return is approved, we will provide the correct return address and return instructions. Items sent back without first contacting us may not be accepted.
Once your return request has been approved, the item must be shipped back within 14 days, unless a different period is required by applicable law.
Return Shipping
Customers are responsible for return shipping costs when returning an item because they changed their mind, ordered the wrong item, or no longer want the product, unless applicable law requires otherwise.
If the item is damaged, defective, incorrect, unsafe, or not as described, please contact us before returning it. After reviewing the issue, we will provide an appropriate solution at no additional cost to you where required by applicable law.
Original shipping charges are generally non-refundable. However, standard outbound delivery charges will be refunded where required by applicable consumer law, including when an eligible customer exercises a statutory right of withdrawal.
Additional charges paid for express, expedited, or premium shipping are not refundable beyond the cost of the least expensive standard delivery option, unless required by law.
We recommend using a trackable shipping service. MiniCool Co is not responsible for return packages that are lost or damaged during return shipping, except where responsibility cannot legally be excluded.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
Contact us at shop.minicoolco@gmail.com as soon as possible if your item is damaged, defective, incorrect, unsafe, not fit for its intended purpose, or does not match its description. Please include:
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Your order number
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A description of the issue
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Clear photos or videos of the product
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A photo of the packaging and shipping label, where applicable
After reviewing your request, we may offer a repair, replacement, partial refund, or full refund, depending on the circumstances and applicable law.
Please do not return the item unless we provide return instructions.
The 14-day voluntary return period does not limit any longer legal rights you may have in relation to faulty, defective, unsafe, or incorrectly described goods.
Non-Returnable Items
We cannot accept voluntary returns for:
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Items that have been used, altered, or damaged after delivery
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Items missing parts or original packaging
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Gift cards
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Opened personal care or hygiene products where the seal has been removed
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Items clearly marked as Final Sale
These exclusions do not apply where a return, refund, repair, or replacement is required by applicable consumer law, including where an item is damaged, defective, unsafe, or not as described.
Discounted and promotional items may be returned unless they are specifically marked as Final Sale.
Exchanges
We do not offer direct exchanges.
To receive a different product or color, request a return for the original item. Once the return has been approved, you may place a new order.
This does not affect any legal right you may have to receive a replacement for a damaged, defective, or incorrect item.
Refunds
We will notify you after we receive and inspect your return.
If the refund is approved, it will be issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time before the funds appear in your account.
Where applicable law requires a shorter refund period, we will issue the refund within that legally required period. We may withhold the refund until we receive the returned goods or proof that the goods have been sent back, where permitted by law.
If more than 15 business days have passed since your refund was approved, contact us at shop.minicoolco@gmail.com.
Order Cancellations
You may request cancellation within 24 hours after placing your order.
After that time, the order may already have entered processing, and cancellation cannot be guaranteed. If the order has already shipped, it must follow the normal return process.
This 24-hour cancellation policy does not limit any statutory cancellation or withdrawal rights available under applicable consumer law.
European Union, EEA, Norway, and United Kingdom Customers
If your order is delivered to the European Union, European Economic Area, Norway, or the United Kingdom, you generally have the right to notify us that you wish to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason.
After notifying us, you must return the goods within 14 days, unless a different period applies under mandatory local law.
You are generally responsible for the direct cost of returning the goods unless we agreed to pay the cost or applicable law requires otherwise.
When the statutory right of withdrawal applies, we will refund the purchase price and the cost of our least expensive standard delivery option. Additional costs resulting from your selection of express or premium delivery may not be refunded.
Certain products may be excluded from the statutory right of withdrawal, including sealed hygiene products that have been opened and other products excluded under applicable law.
Australian Customers
Our products come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.
You may be entitled to a repair, replacement, refund, cancellation, or other remedy if an item is faulty, unsafe, not of acceptable quality, not fit for purpose, or significantly different from its description.
These rights are not limited by our 14-day voluntary return period or by an item being marked as Final Sale.
Other International Customers
Customers in other countries may have additional mandatory rights under their local consumer laws.
Nothing in this policy excludes, restricts, or replaces any mandatory consumer right or remedy that cannot legally be excluded.
Lost or Undelivered Orders
Contact us if your order has not arrived within the estimated delivery period.
We will investigate the shipment with the carrier or supplier. If the shipment is confirmed lost or cannot be delivered, we will provide an appropriate replacement or refund, subject to applicable law.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges may apply if an order is returned because an incorrect or incomplete address was provided, delivery was refused, or applicable customs charges were not paid.
Contact
For questions about returns, refunds, cancellations, or damaged items, contact:
Last updated: July 16, 2026